Patient Complaints: Resolving them the Michigan Medicine Way!

UMHS Department: 
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Physical Description: 
02:57 Video
Description: 
This 3 minute animated video show cases how patient or family complaints are successfully managed at the local level by either those at the bedside, the medical team or unit/department leadership. It highlights that prompt efforts to understand and resolve matters that are important to our patients is a goal of the Michigan Medicine and we believe it contributes to the health and well-being of those we serve.
Keywords: 
Complaints, Grievances, Resolving patient complaints
Publication or Revision Year: 
2017
Cover Sheet: 
No
Writing Team Contact: 
Eileen McMyler